Terms & Conditions
By entering the Glenfarclas website you agree to our terms and conditions. These are as follows;
This website is owned and managed by J. & G. Grant, Ballindalloch, Banffshire, AB37 9BD, Scotland (Registered Company No. 25459 Scotland). This website is subject to the law of Scotland, and the courts of Scotland shall have exclusive jurisdiction should any dispute arise due to the content or terms and conditions.
This website is only for use by people of legal drinking age. If you are not of legal drinking age in the country from which you are viewing this page, do not enter the website.
Copyright and Trade Marks
The content contained within this website, and underlying software, is protected by Copyright. GLENFARCLAS is a registered trademark of J. & G. Grant. THE FAMILY CASKS is a registered trademark of J. & G. Grant. Whilst you are welcome to visit this site for personal use, you may not use the material contained within for commercial purposes, nor reproduce, publish or broadcast the material, without the prior written approval of J. & G. Grant.
Whilst J. & G. Grant endeavour to ensure the material published on this website is accurate, inevitably things change, and the information may be incomplete or inaccurate. J. & G. Grant also reserves the right to amend the website, or close the website at any time. Hence J. & G. Grant will not be held liable for any loss due to information published, or not published, on the website. For convenience we have translated parts of this website into French and German. If there are any discrepancies in the translation, the English pages will take precedence.
Links to third party websites are offered solely for your convenience. If you decide to enter one of the links offered you do so entirely at your own risk.
In addition to the above, the following terms and conditions apply to the Glenfarclas webshop:
Products and Prices
All products are offered subject to availability. Occasionally products may vary slightly from the pictures shown. Prices shown on the website are subject to change without notice. Any price changes that affect your order will be notified and confirmed to you before dispatch, to give you the opportunity to cancel your order, should you wish to. Prices shown include UK VAT where applicable. We regret we do not have the facility ship overseas orders without VAT. Prices shown for products do not include postage nor packing.
By placing an order, you accept our terms and conditions. We reserve the right not to accept an order. If this occurs we will notify you and your payment will be refunded.
Payment and Card Security
Credit and debit card payments are processed for us by Sagepay and First Data. We have no access to your payment card details. Credit and debit card payments are taken when the order is placed.
We endeavour to dispatch all items within two working days of receipt of your order, or notify you if this is not possible. UK orders will be sent First Class by Royal Mail. Overseas orders will be sent by Airmail. Postage and Packing charges are based on the weight of your order. Postage and Packing charges are only set up for orders up to 10kg for the UK, or for overseas orders up to 6kg. If your order weighs more than this, please contact us to discuss shipping options.
On receipt of your order please check the items carefully and notify us immediately of any discrepancies or damages by email to email@example.com. Please include your order number in the subject. Do not return damaged or unwanted goods, unless instructed by us, and please retain the goods and packaging until advised otherwise. We cannot accept any liability for delayed or non-delivery of goods due to an incorrectly supplied delivery address or a mistake by the carrier. If a parcel is returned to us due to an incomplete or incorrect delivery address supplied by you, we reserve the right to charge the appropriate postage and packing fee to re-send. If you do not wish the goods to be re-sent we will, at our discretion, refund the value of the goods, but we are unable to refund the original postage and packing fee. We accept no liability for orders required for a specified date, which fail to arrive due to circumstances beyond our reasonable control. If your order is required for a specific date please advise on the order.
Local taxes and excise duties are the responsibility of the customer. We cannot be held responsible for any orders which are seized, impounded or have additional duty charged on them by customs in the UK or overseas.
If you have any questions, or note any errors, with the Glenfarclas website, please do not hesitate to contact us on firstname.lastname@example.org or +44 1807 500257.